Refunds And Return Policy
Refunds & Return Policy
At pearlsnlucent.com our customers are important to us and we want you to be happy with your purchase.
It's important that you inspect your goods as soon as possible after they have been delivered. If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 30 business days from the day the item was received by you. You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods.
(In Light of the COVID-19 Outbreak, we are extending our return policy from standard 30 Days To 90 Days.)
Prior to returning the item, please contact us at email@example.com and we will guide you through our simple returns process.
All goods shipped from our store are insured and carry a 60 Days (From The day order was placed) Buyer Protection Period. If you are unable to receive the package within 60 Days, please contact us at firstname.lastname@example.org with your order reference number and we will issue you a full refund.
Goods Damaged in Transit
If an item is damaged in transit, you must contact us at email@example.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.
Return of Faulty Goods
If you have received a faulty item, please contact us at firstname.lastname@example.org so that we can assist you. Time frames for refunds on faulty good will vary from product to product.
Items that Cannot be Returned
In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty.
Our returns policy is in accordance with the European Directive on Distance Selling.